The Austin Diagnostic Clinic: Circle C at 5701 West Slaughter Lane in Austin, Texas

Customer Reviews about The Austin Diagnostic Clinic: Circle C

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  I have found the Circle C office to be very helpful. It beats the heck out of after-hours at the hospital ER or Emergency Clinic in a grocery store, or waiting for the next day to see my regular doctor! Their front desk staff can be a bit cold but the medical staff is professional and thorough.
  November 16, 2017

  by Judson Capps
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  I have used the ADC Easy Care Clinic several times. The doctors and N.P. have been great. However, I am leaving a zero star review after attempting to resolve a billing error for over a month. I was charged the wrong rate. I talked to my insurance and they informed me it was b/c the N.P. I saw was contracted as a specialist. First, you are not given a choice who you see in the Easy Care Clinic. Second, I was not informed that this particular N.P. was contracted with insurance companies differently than other doctors and nurses there. I used the Easy Care Clinic many times before and only been charged an Office Visit co-pay. I ended up in an appeals processes in which I was only allowed to relay messages through customer service reps who said they were only allowed to email the appeals department. After a month I was informed there was nothing they could do. I asked to speak to the appeals department and was told I could not. I had no recourse but to pay the bill to avoid collection actions. I feel that their billing is inconsistent and not transparent. I feel that their customer service and billing departments are a bureaucratic black hole. created to frustrate patients instead of assist.
  March 18, 2017

  by Jennifer Pickerill

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About The Austin Diagnostic Clinic: Circle C in Austin