Cedar Valley Dental at 12020 U.S. 290 in Austin, Texas

Customer Reviews about Cedar Valley Dental

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  This was by far the worst experience I have ever had with any dental/medical office. From start to finish it was a nightmare, and I somehow managed to leave after my second visit without having my teeth cleaned yet...but not without being charged.          Although no aspect of my experience there was pleasant, dealing with the office manager (Lisa) was by far the worst part of it.  She was rude, unproffesional, and vindictive.  I really cannot imagine what would make a human being act like this to other people, especially customers.         The cleaning that was scheduled for (twice) was to be entirely covered by insurance. But instead of doing a standard cleaning on my first visit, the hygienist performed some other procedure without my knowledge, and then as I left they informed me that I owed them money. The second appointment was set for a month later.       After driving across town for my second visit for the cleaning which they were supposed to have done on my first visit but "didn't have time", I was informed upon entry that my appointment had been cancelled. No phone call, letter in the mail, not even a hint of an apology. Simply  "Oh, I cancelled that appointment yesterday." When I asked for an explanation, I was essentially berated by Lisa.  When I asked to speak to someone else Lisa responded: "there's no one else to talk to, I'm the office manager."   I thought for a minute maybe I was being Punked...real businesses don't do this kind of thing to their customers right?  I left confused and angry.        In the end they somehow managed to take my time, money, and patience in return for pretty much nothing.  I'm happy to take my business elsewhere as they've made it abundantly clear that they don't want it. But the complete lack of professionalism and common courtesy are really unacceptable in any business. I would not recommend this place for any service under any circumstances.
  September 02, 2017

  by A Google User

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About Cedar Valley Dental in Austin