The Austin Diagnostic Clinic: Circle C at 5701 West Slaughter Lane in Austin, Texas

Customer Reviews about The Austin Diagnostic Clinic: Circle C

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  My kids have been using Dr. Woods for years. She is great. Sadly, her office staff makes being her patient a horrible experience. 20 - 30 minutes on hold waiting to refill a prescription or make an appointment are typical. Once you get someone, they're unable to handle simple requests. I'm looking for other doctors and it's sad that the administrative staff is causing me to lose a great doctor
  May 06, 2017

  by Mike Dickson
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  I have used the ADC Easy Care Clinic several times. The doctors and N.P. have been great. However, I am leaving a zero star review after attempting to resolve a billing error for over a month. I was charged the wrong rate. I talked to my insurance and they informed me it was b/c the N.P. I saw was contracted as a specialist. First, you are not given a choice who you see in the Easy Care Clinic. Second, I was not informed that this particular N.P. was contracted with insurance companies differently than other doctors and nurses there. I used the Easy Care Clinic many times before and only been charged an Office Visit co-pay. I ended up in an appeals processes in which I was only allowed to relay messages through customer service reps who said they were only allowed to email the appeals department. After a month I was informed there was nothing they could do. I asked to speak to the appeals department and was told I could not. I had no recourse but to pay the bill to avoid collection actions. I feel that their billing is inconsistent and not transparent. I feel that their customer service and billing departments are a bureaucratic black hole. created to frustrate patients instead of assist.
  April 21, 2017

  by Jennifer Pickerill

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Today: 09:00 am — 05:00 pm

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About The Austin Diagnostic Clinic: Circle C in Austin