Concentra Urgent Care at 9333 Research Boulevard #400 in Austin, Texas

Customer Reviews about Concentra Urgent Care

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  If I could give negative stars I would. I went into this urgent care facility because I just had moved here and had no primary physician at this point. I got blood work done and when checking in, I made sure to give my insurance information to the receptionist and specifically stated that all work done needs to be sent to an IN NETWORK facility. After waiting in the back for the doctor for almost 45 minutes (Keep in mind I was literally the first person in the door that morning), the Dr Apologized and said there were emergencies (Understandable). He then explained that we needed to run lab tests and again, I asked about my insurance and said it needs to be in network if it is going to be done, he replied "that is between Concentra and your health insurance". Long story short, I received a bill for $1,300 because the tests that were done were sent to an out of network provider which I specifically stated was not to be done and I did not authorize anything out of network. Why did I even give them my insurance information? The doctor told me he would call me with the results and I never heard from him, I had to go to a primary care physician and get everything re done and it didn't cost me anything. Fast forward to the dispute.. I was told they tried to call me multiple times and left multiple messages. Never had a missed call or a message. I had to keep calling Laura from Colorado (who was very nice) for her to tell me the charges stand because I was told what work was going to be done and they did their due diligence to treat me. This wasn't even what was being disputed and a way for them to dance around the problem. DO NOT GO TO THIS URGENT CARE CLINIC. PAY ATTENTION TO THE REVIEWS.. Wish I would have.
  August 20, 2017

  by Micah Bilton-Smith
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  Concentra is ridiculously slow. I came in to complete pre-employment DOT drug test and physical. I arrived at 9:45am, 11:15am I was finally called back for vital signs and drug testing, 11:30am I am place in a room to await the physical, 12pm and I am still sitting here waiting. This visit has already exceeded 2hrs. Unbelievable!
  March 15, 2017

  by Jolly Atx

Opening hours Closed now

Tomorrow: 08:00 am — 05:00 pm

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About Concentra Urgent Care in Austin